About the company
RHEA Group and partner IDELUX are creating a European Cybersecurity Centre of Excellence in Transinne, Belgium, to support and strengthen European organizations across all sectors, including defence, against the perpetual threat of attacks, and to act as a centre of excellence to ensure digital trust at all times.
This new centre will provide a unique cybersecurity ecosystem and pool of expertise in the heart of Europe to effectively address any preventive and corrective concerns and needs that European organizations may have when it comes to securing their operations, IT systems and data.
Job description
We are looking for a SOC Manager to support our cybersecurity activities based in our new European Cybersecurity of Excellence in Transinne, Belgium.
You will be based in Transinne and report to the Senior Manager, Services & Operations.
Tasks and Activities
The scope of work will include:
• Define, implement, improve SOC team processes and procedures to support unified delivery.
• Support and guide the technical implementation of the SOC infrastructure and tools, within the brand new ECCE building in Transinne.
• Oversee and perform operational monitoring and analysis of the work performed by the team members (team/analyst workload measurements, quality assurance, etc.).
• Coordinate critical service outages and support communication across different teams that are involved in handling major outages that affect the service and/or the platform, including on-call situations.
• Build and develop high performance security operations teams by leading and mentoring people for success.
• Recruit and structure the SOC team with required profiles.
• Build a team culture of trust and empowerment, in order to ensure cohesion and collaboration within the team and motivated engagement from all parties.
• Support the hiring process by constantly improving the recruitment process and conducting the interviews.
• Provide the needed support to setup the team for changes and coordinate internal projects that are impacting the SOC.
• Develop and review technical training plans and facilitate career development for security analysts of all seniority levels within the team.
• Act as an escalation point for deliverables and contribute to root cause analysis reports.
• Collaborate with other teams and their members that are involved in supporting SOC related services like Sales and Customer Success to provide a high level of customer satisfaction.
• Establish and maintain metrics that help with managing team operations to a high level of productivity and operational efficiency.
• Work with senior leadership to define, collect and deliver proper metrics for reporting to upper management and tracking team performance.
• Manage all the administrative processes related to the team such as performance evaluation, timesheet submission, holiday approval based on capacity management, appropriate shift coverage/capacity and internal team meetings.
• Continuously advise the Directors to reach maximum service excellence and customer satisfaction.
Skills and Experience
The following skills and experience are mandatory:
• A Bachelor’s degree or equivalent qualification in Computer Science, Network Security, Information Security or another applicable field.
• 8+ years of relevant IT experience & 3+ years’ experience in a people coordination role.
• Knowledge and experience in running teams of more than 5 people.
• Familiar with root cause analysis methodologies - writing and delivery.
• Understanding of security incidents investigation methodologies.
• Understanding of threat hunting methodologies using both endpoint and networkbased telemetry.
• Knowledge of adversarial attack tactics and techniques.
• Knowledge of applications, cloud technologies, endpoints and network security concepts.
• Performing both endpoint and network-based investigations.
• Understanding of the latest cybersecurity threats and techniques used by global threat actors.
• Experienced in handling stress situations with clients, and internally in the team.
• At least 3 of the following industry certification from vendors: ISC2, GIAC, EC-Council, Cisco, Juniper, CompTIA, ITIL, Unix, Microsoft, Oracle, etc. (eg: ITIL, CISM, GCIA, GWAPT, GCIH, GCFA/GCFE, GREM, OSCP/OSCE, eLearn THP or similar certification preferred).
• Client-focused with a passion for delivering service excellence.
• Ability to have consultative conversations with the customer focused on service delivery concepts, processes even technical investigations.
• Ability to adjust in a fast-paced multidisciplinary environment, priorit
